This Statement of Privacy applies to dm-free.com, and DM Free, LLC and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to DM Free, LLC include the dm-free.com website, all communications with DMF, and all DMF technologies such as the DMF forum and help desk software. The DMF website is a healthy lifestyle web site focused on natural management of diabetes type II. By using the DMF website and communicating with DMF staff or systems in any way, you hereby consent to the data practices described in this statement. This privacy policy only applies to those people residing in the USA and subject to USA laws. Otherwise, you are not authorized to use this site. If you use this site with or without authorization, then you, not DMF, assume all liability for your actions and hereby agree that you not will participate in any civil or criminal action against DMF and you agree that DMF has your explicit consent to perform any activities described herein with your data. If any aspect of this policy is not found to be enforceable, then this policy shall hereby considered to be amended with the unenforceable text removed. If this policy is not consistent with applicable law, then you are not allowed to interact with DMF people or technologies in any manner.
Privacy Compliance Certification
The DMF patient portal system (Practice Better) claims HIPAA compliance and is the only method used by DMF to communicate clinical data.
DMF will take reasonable steps to secure your information, but we cannot eliminate all risks of data breaches or other cybersecurity incidents due to human error, misconfigurations, third party risks, software, firmware, interface standards, hardware defects, process problems, etc. Most, if not all, software has defects that can be leveraged by determined attackers to breach our systems, and we offer no assurance that your data will not be breached due to the issues mentioned herein. Again, DMF will attempt to prevent cybersecurity incidents but cannot guarantee no incident will occur.
Collection of your Personal Information
In order to better provide you with products and services offered, DMF may collect, store, analyze, and share your personally identifiable information, such as your:
– First and Last Name
– Mailing Address
– E-mail Address
– Phone Number
– Employer
– Job Title
– IP address, other internet-technology based information,
– Health data,
– Biometrics,
– Clinical data,
– Protected health information, and
– other individually identifiable information
If you purchase DMF’s products and services, we collect billing and credit card information. This information is used to complete the purchase transaction(s).
DMF may also collect, store, analyze, and share your anonymous demographic information, which is not unique to you, such as your:
– Age
– Gender
– Race
– Religion
– and more
Informed Consent for Research
Your data may be used for medical research purposes, for creating academic and industry articles and presentations. Such research could include, without limitation, comparisons, studies, outcomes research, ethnographic studies, and more, with the general topic of improving diabetes health. You consent to such use of your data by voluntary submission of such data to DMF. You will be reminded periodically about the use of your data for research purposes.
Biometrics
As defined by https://www.merriam-webster.com/dictionary/biometrics DMF collects, stores, and analyzes and may share certain biometrics that you voluntarily submit to us via forms, uploads, and other communications. If such biometric data collection is not permitted by applicable law, then it is your responsibility to know about any such limitations and it is your responsibility to not submit your biometrics to DMF.
A limited number of biometric data are voluntarily collected during the optional DM-Free.com web site initial intake form. Additional biometrics will be collected, stored, analyzed and shared throughout your interactions with DMF technologies and staff. Biometrics collected include, without limitation:
– Blood chemical analysis,
– Urine chemical analysis,
– Age,
– Birth sex and gender identity,
– Weight,
– BMI,
– Height,
– Other physical measurements,
– Etc.
DMF cannot perform its core diabetes health coaching services without your biometric data. Hence, if you are unable to provide DMF with a certain minimal set of biometric data, then you are not eligible to participate in the DMF program.
Please keep in mind that if you directly and voluntarily disclose you personally identifiable information or personally sensitive data through DMF’s public message boards, this information may be collected and used by others.
In order to utilize DMF products, services, and technologies, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future. Use of these DMF services is voluntary and your use of these services serves as your consent to share such personal information with DMF as specified in this notice.
Use of your Personal Information
DMF collects and uses your personal information to operate and deliver the services you have requested.
DMF may also use your personally identifiable information to inform you of other products or services available from DMF and its affiliates.
Sharing Information with Third Parties
DMF may sell, rent, or lease customer information to third parties for the following reasons:
Marketing and other purposes
DMF may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number, etc.) is transferred to the third party. DMF may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries, etc.
DMF may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on DMF or the site; (b) protect and defend the rights or property of DMF; and/or (c) act under exigent circumstances to protect the personal safety of users of DMF, or the public.
Opt-Out of Sale or Disclosure of Personal Information to Third Parties
In connection with any personal information we may sell or disclose to a third party for a business purpose, you have the right to know:
- The categories of personal information about you that we sold and the categories of third parties to whom the personal information was sold; and
- The categories of personal information that we disclosed about you for a business purpose.
You have the right under the California Consumer Privacy Act of 2018 (CCPA) and certain other privacy and data protection laws, as applicable, to opt-out of the sale or disclosure of your personal information. If you exercise your right to opt-out of the sale or disclosure of your personal information, we will refrain from selling or disclosing your personal information, unless you subsequently provide express authorization for the sale or disclosure of your personal information. To opt-out of the sale or disclosure of your personal information, send an email to [email protected].
Tracking User Behavior
DMF generally tracks your use of the DMF the website for various reasons such as determining your interest in various items. These data are used to deliver customized content and advertising within DMF to customers whose behavior indicates that they are interested in a particular subject area.
Automatically Collected Information
Information about your computer hardware and software may be automatically collected by DMF. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the DMF website, etc.
Use of Cookies
DMF generally uses website “cookies” or similar technologies to help personalize your online experience, to log in, and for other purposes. A cookie is a text file that is placed on your computer storage by a web server.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize DMF pages, or register with DMF site or services, a cookie helps DMF to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same DMF website, the information you previously provided can be retrieved, so you can easily use the DMF features that you customized.
You may have the ability to accept or decline cookies, depending on your computer software. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the DMF services or websites you visit.
Links
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Security of your Personal Information
DMF secures your personal information from unauthorized access, use, or disclosure. DMF uses the following methods for this purpose:
– TLS
– encryption
– various other security mechanisms
When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as TLS.
We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission at rest or in transit can be guaranteed to be secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site and DMF cannot be guaranteed.
Right to Deletion
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
- Delete your personal information from our records; and
- Direct any service providers to delete your personal information from their records.
Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:
- Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
- Debug to identify and repair errors that impair existing intended functionality;
- Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
- Comply with the California Electronic Communications Privacy Act;
- Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
- Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
- Comply with an existing legal obligation; or
- Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.
Children Under Thirteen
DMF does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.
Children Under Eighteen
DMF does not knowingly collect personally identifiable information from children under the age of eighteen. If you are under the age of eighteen, you must ask your parent or guardian for permission to use this website.
Opt-Out & Unsubscribe from Third Party Communications
We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from third-party partners of DMF by contacting us here:
– Email: [email protected]
E-mail Communications
From time to time, DMF may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, DMF embeds tracking technologies in our emails to you, and DMF attempts to determine when you open an email from DMF or click on a link therein.
If you would like to stop receiving marketing or promotional communications via email from DMF, you may opt out of such communications by sending an email to [email protected].
External Data Storage Sites
We may store your data on servers provided by third party vendors with whom we have contracted. While DMF attempts to use third party sites that are secure, DMF cannot guarantee such.
Changes to this Statement
DMF reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, or by placing a prominent notice on our website, and/or by updating any privacy information. Your continued use of the website and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.
Contact Information
DMF welcomes your questions or comments regarding this Statement of Privacy. If you believe that DMF has not adhered to this Statement, please contact DMF at:
DM Free, LLC
150 Cork Ln
Austin, Texas 78737
Email Address:
Effective as of April 19, 2025